Frequently Asked Questions
General Platform Questions
bid.a.land is an online property auction platform operated by ALand FZE. We facilitate
secure and transparent property auctions in partnership with regulated auction houses.
bid.a.land is part of ALand FZE, a digital marketing and real estate solutions company
based in the UAE.
Yes, bid.a.land is a global platform. We work with regulated auction houses to list properties from various locations worldwide.
bid.a.land serves as an online marketplace, providing a platform for regulated auction
houses to list their properties. We do not operate the auctions directly; instead, we facilitate and
promote auctions.
You can reach us through our contact page at https://bid.a.land/contact-us or via email at support@a.land.
bid.a.land features a variety of properties, including residential, commercial, industrial, and land plots.
bid.a.land features a variety of properties, including residential, commercial, industrial, and land plots.
Yes, we charge a fixed listing fee based on the number of properties and a commission
based on the final auction price.
If you are an individual looking to auction your property, you must work with a regulated
auction house that has a contract with bid.a.land.
Contact us through our "Contact Us" page to discuss a custom agreement or choose
one of our standard pricing plans for property listings.
Contact us through our "Contact Us" page to discuss a custom agreement or choose
one of our standard pricing plans for property listings.
Listing and Auction Process
After signing a contract with us, auction houses can submit property details, which we
then review and list on our platform.
Yes, auction houses can provide detailed descriptions, images, and relevant information
for each property listing.
The auction duration is set by the auction house, typically ranging from a few days to
several weeks.
You must register on bid.a.land, complete the verification process, and place a bid on
the property you are interested in.
No, once a bid is placed, it is binding. Please ensure you are committed to the auction
terms before bidding.
If you win, you will be contacted by the auction house to complete the payment and
transfer process.
Yes, a security deposit is required to participate in auctions, as per the auction house's
terms.
The final price is determined by the highest bid at the end of the auction period.
Yes, the auction house sets a minimum bid amount for each property.
Auction houses are provided with tools to update property information, monitor bidding
activity, and communicate with potential buyers.
Pricing and Fees
Our standard pricing plans are as follows:
- 1 to 5 properties: 4,000 AED + 10% commission
- 5 to 20 properties: 12,000 AED + 8% commission
- 20 to 40 properties: 25,000 AED + 6% commission
- 40 to 100 properties: 50,000 AED + 5% commission
- 1 to 5 properties: 4,000 AED + 10% commission
- 5 to 20 properties: 12,000 AED + 8% commission
- 20 to 40 properties: 25,000 AED + 6% commission
- 40 to 100 properties: 50,000 AED + 5% commission
Yes, we offer flexible custom pricing plans based on agreements with each auction house.
No, the listing fee is non-refundable, as it covers the costs of promoting and listing the
property on our platform.
The commission fee is charged upon the successful completion of the auction, based
on the final sale price of the property
Additional promotional services may incur extra fees, which will be outlined in the
contract agreement with the auction house.
Payment for listing properties must be made upfront through the agreed payment
methods outlined in the contract.
Buyers may be required to place a security deposit to participate in auctions, but they
do not pay listing fees. The deposit terms are set by the auction house.
Yes, all pricing includes applicable VAT as per UAE law.
No, all fees are transparently outlined in our pricing plans and contracts with auction
houses.
Yes, auction houses can upgrade their listing plan by contacting our support team to
discuss changes.
Security and Compliance
We require verification for all users, including identity checks and security deposits for
buyers, to ensure a safe and secure auction environment.
Yes, we only work with legal and regulated auction houses to ensure compliance and
credibility.
We adhere to strict data protection practices in compliance with UAE privacy laws.
Please refer to our Privacy Policy for more details.
Your information is only shared with auction houses and partners as needed to facilitate
the auction process, in line with our privacy policy.
If an auction is canceled, you will be notified by the auction house. Refund policies will
depend on the auction house's terms.
Yes, all payment transactions are processed through secure and encrypted methods to
protect your financial information.
Yes, auction houses must sign a contract with bid.a.land outlining the terms of listing
and commissions.
Refunds for security deposits are managed by the auction house in line with their
specific terms and conditions.
Yes, bid.a.land operates in compliance with UAE laws and regulations governing
property auctions.
Property Management and Promotion
Yes, we offer various promotional services to help auction houses maximize their
listings' visibility.
Auction houses can update their listings through the management tools provided on the
platform.
We offer featured listings, targeted marketing campaigns, and social media promotions
to increase visibility for your properties.
Yes, auction houses can feature properties on the homepage for an additional fee, as
outlined in the agreement.
Auction houses have access to real-time data on bidding activity, interested buyers, and
auction status through our platform's dashboard.
Yes, we provide marketing support, including email campaigns, social media promotion,
and targeted advertising.
Yes, our platform allows for direct communication between auction houses and verified
buyers.
Auction houses can upload images, videos, and virtual tour links during the listing
process to enhance property presentations.
No, you can list as many properties as you need. Pricing plans are based on the number
of listings, and custom agreements can be made for larger volumes.
Yes, auction houses have the option to pause listings if necessary, subject to the terms
of their contract with bid.a.land.
Account Management and Support
Visit our registration page and complete the required information to create an account.
Auction houses will need to go through an additional verification process.
Yes, you can update your account information at any time through the "My Account"
section on the platform.
Use the "Forgot Password" feature on the login page to reset your password.
Contact our support team if you wish to close your account. Please note that closing an
account may be subject to the terms of your contract if you are an auction house.
Yes, our support team is available to assist with any questions or issues. You can
contact us via our Contact Us page.
For technical issues, please reach out to our support team through the contact form or
email provided on our website.
Yes, you can subscribe to notifications to receive updates about new listings and auctions.
Yes, we offer training and support for auction houses to help them get the most out of
our platform.
Verification is completed by providing identification documents as required during the
registration process.
Currently, our support is primarily available in English, but we plan to expand support to
other languages soon.
Custom Agreements and Services
Yes, we are open to discussing custom agreements to suit the unique needs of each
auction house.
Custom agreements offer flexibility in terms of pricing, promotion, and commission
rates, tailored to your specific auction requirements.
Contact us via our Contact Us page to discuss your
needs and start the negotiation process.
Yes, additional promotional services can be included in your agreement upon request.
Custom pricing plans are structured based on listing volume, promotional needs, and
commission rates. The details are outlined in the contract agreement.
The contract agreement includes terms for listing fees, commission rates, promotional
services, auction requirements, and payment terms.
The timeline for finalizing a custom agreement varies depending on the complexity of
your requirements. We aim to complete agreements efficiently to get you started quickly.
Yes, custom agreements can be modified with mutual consent. Contact us to discuss
any changes you wish to make.
Exclusivity is not required unless otherwise agreed upon in the contract. Each
agreement is tailored to the auction house's preferences.
We ensure compliance through regular communication, reporting, and monitoring of the
listings and auctions in accordance with the terms outlined in the contract.
Legal and Regulatory Compliance
Yes, bid.a.land operates in full compliance with UAE property auction laws and
regulations.
We conduct a thorough verification process for auction houses, including checking legal
documentation and regulatory compliance.
Yes, all auctions listed on bid.a.land are legally binding and must adhere to the contract
terms established with the auction house.
Yes, we recommend seeking legal or financial advice before participating in property
auctions.
While we do not offer direct legal support, we facilitate a transparent auction process
and can connect you with regulated auction houses that provide legal guidance.
Yes, our services are designed to comply with both UAE and international property
auction regulations.
Yes, bid.a.land operates under ALand FZE, which is licensed to provide digital marketing
and real estate services in the UAE.
We take fraudulent activities seriously and implement strict verification and monitoring
procedures. Suspected fraudulent activities are reported to authorities as per UAE regulations.
Legal disputes should be addressed directly with the auction house. We facilitate
communication but do not directly involve ourselves in legal matters.
We work with regulated auction houses to ensure that all auctions are conducted fairly,
transparently, and in compliance with legal standards.
Technical and Platform Support
Yes, our platform is optimized for both desktop and mobile use, providing a seamless
experience across devices.
We currently operate through a web-based platform, and our team is working on
developing a mobile app for future use.
bid.a.land supports all major browsers, including Chrome, Firefox, Safari, and Edge.
Contact our support team via the Contact Us page to
report any technical issues.
Yes, we support transactions in multiple currencies. The auction house specifies the
currency for each listing.
Yes, we offer a live chat feature on our website for quick support and assistance.
Yes, we offer a live chat feature on our website for quick support and assistance.
Yes, registered users can save listings to their "Favorites" for easy access.
You will receive notifications via email or SMS about the status of your bids and auction results.
Contact our support team immediately if you experience any payment processing issues. We will work with you to resolve the matter promptly.
Partnership and Business Opportunities
We welcome partnership inquiries. Please contact us via our Contact Us page to discuss potential business opportunities.
We are in the process of developing an affiliate program. Stay tuned for updates on our website.
Real estate agents must work through a regulated auction house to list properties on our platform.
Yes, we offer advertising opportunities on our platform. Contact our marketing team for more details.
Auction houses benefit from our global reach, advanced marketing tools, and secure
transaction process, helping them maximize their property listings' success.
Investment opportunities may be available. Please contact us to discuss potential
investment options.
Submit your inquiry via the Contact Us page. Our team
will review your information and guide you through the approval process.
Yes, we provide comprehensive promotional support, including marketing campaigns and social media promotion, to maximize the reach of your auction events.
Yes, collaboration between auction houses is possible, provided it aligns with the terms of their contracts and agreements.
Yes, we facilitate networking within our community of auction houses, buyers, and real estate professionals, providing opportunities for growth and collaboration.
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